What is your cancellation policy? - Paradise Helicopter

FAQ | Policies

What is your cancellation policy?


Customers who book a private charter are able to cancel up to 72 hours prior to their flight without penalty. Penalties for cancellations inside the 72 hour period will consist of any expenses or costs already incurred on behalf of the guest. Credit card fees are non-refundable.


Cancellation fees may be assessed based on how far in advance from the flight the cancellation occurs – see list below. Currently, our reservations call center is open 7 days a week, 9:00 AM – 8:00 PM.

  • Cancelled 2 or more business days in advance of flight: Full refund
  • Less than 48 hours in advance: No refund

This cancellation policy is subject to change.

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Sorry to hear we didn't answer your question. Please reach out to our Reservations team via our website chat 7 days a week, 8am - 8pm M-F and 8am - 6pm weekends. You may also call us during those hours at 1.866.876.7422. You can also send us an email on our Contact page.

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